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by Energy Networks Association category: Other
You can call 105 to report or get information about power cuts in your local area.
You can also call 105 if you spot damage to electricity power lines and substations that could put you, or someone else, in danger. If there’s a serious immediate risk, you should call the emergency services too.
105 is a free service, available to people in England, Scotland and Wales.
You can call the number from most landlines and mobile phones.
Many people don’t know they should contact their local electricity network operator if they have a power cut. They often mistakenly call the electricity supplier they pay their bills to.
That’s why the electricity network operators have introduced 105 – to give you an easy-to-remember number to call that will put you through to the local people who can help.
You can call 105 no matter who you choose to buy electricity from.
WHAT SHOULD I DO DURING A POWER CUT?
Energy Networks Association
In England, Scotland and Wales, there are six Distribution Network Operators (DNOs) that operate in different geographical regions and multiple Independent Distribution Network Operators (IDNOs) that operate across regions. DNOs and IDNOs are each responsible for ensuring that homes and businesses have electricity 24 hours a day, 365 days a year.
These network operators have joined forces to launch 105 and make it easier for their customers to contact them during a power outage.